Change Management: Procurement Employees Are Biggest Advocates for SAP Ariba

Speaking in the recent SAP Ariba Live event, Emily Amone, v . p . of Finance Operations at Viacom, shared their journey in managing procurement on Ariba Network.

“We desired to make certain our people had exactly the same experience at the office that they within their personal lives,” stated Amone. “We’re creating entertainment services…Every individual who walks into our building is really a creator from the goods we sell which you’re watching on television…It really was vital that you train employees to get this done service by themselves […] reflecting the way they prefer to learn without effort […] and become conveyed with. So that’s the way we produced this program.”

Intuitive Chance To Learn

The proceed to SAP Ariba encompassed both change management and operational readiness. They started by surfacing 125 discomfort points within the procure-to-pay process, culling candid feedback from employees in various departments and company brands worldwide.

“People who weren't in finance appeared to be requested to produce requisitions, that was something they’d never done before,” stated Amone. “We wanted them to tell the truth. We produced an event guide by personas along with a ‘Day within the Life’ journey map to exhibit how personas communicate with the procure-to-pay process…We desired to observe how finish-users felt relating to this new experience. Only then do we created a variety of solutions.”

The following evolution on SAP Ariba was source-to-pay, allowing Viacom to link requisitions to contracts and drive spend through negotiated contracts. The machine is continually updated as the organization adds catalogs to led buying and negotiates contracts.

“SAP Ariba enables us to consider requisitions for a number of groups and push individuals right through to the worldwide procurement group, making certain they’re using negotiated contracts or purchasing from established catalogs,” stated Sue Muller, v . p . of worldwide Procurement Operations Center at Viacom. “We’ve elevated how big our global procurement group, therefore we can manage getting contracts in to the system for compliance with individuals requisitions.”

Through the phased global roll-from SAP Ariba software, the work team emphasized finish-user benefits. These incorporated a better, one-stop shopping experience. “People wish to be in compliance, which [platform] leads them right catalog and contract to allow them to locate fairly easily what they’re searching for,” stated Amone.

Train Worker Advocates

Amone credited their finish-to-finish thinking around operational readiness and alter management with achieving project objectives. The communications “tool kit” featured road shows to talk about new expectations of impacted employees. Active leadership participation and hands-on testing and training, together with ongoing “high-touch” support onsite, performed a significant role in project success.